Terms and Conditions

Effective Date: July 17, 2026

Welcome to Shelf Theory, Inc. These Terms and Conditions gwebsite, communications with our company, requests for quotes or consultations, and purchases of our products and services.

By accessing our website, submitting a form, requesting a quote, scheduling an appointment, purchasing our services, or otherwise interacting with Shelf Theory, Inc., you agree to these Terms and Conditions.

1. Use of Our Website

You may use this website only for lawful purposes.

You agree not to:

Use the website in violation of any applicable law or regulation
Attempt to gain unauthorized access to the website or its systems
Interfere with the website’s operation, security, or availability
Upload or transmit malicious software, harmful code, or disruptive content
Copy, reproduce, distribute, or commercially use website content without written permission
Submit false, misleading, fraudulent, or unauthorized information

We may restrict or terminate access to the website when we reasonably believe these Terms and Conditions have been violated.

2. Our Services

Shelf Theory, Inc. provides custom pull-out shelving, cabinet organization solutions, consultations, measurements, manufacturing, installation, and related services.

The availability of our services may depend on:

Your location
The type and condition of your cabinetry
Project measurements and specifications
Material availability
Installation requirements
Scheduling availability
Other project-specific factors

Descriptions, photographs, illustrations, and examples shown on our website are provided for general informational purposes. Because our products are customized, the appearance and specifications of completed projects may vary.

3. Quotes and Estimates

Quotes, estimates, recommendations, and preliminary pricing are based on the information available when they are provided.

Pricing may change following an in-home consultation, site inspection, cabinet measurement, material selection, project modification, or discovery of conditions that were not previously disclosed.

A quote is not final until it has been approved or confirmed by Shelf Theory, Inc. in writing.

Final pricing may depend on:

Project dimensions
Number of shelves or organizers
Materials and hardware
Customization requirements
Installation complexity
Site access
Existing cabinet conditions
Additional work requested by the customer

4. Scheduling and Appointments

Customers are responsible for providing accurate contact information and confirming appointment details.

Customers must provide safe and reasonable access to the project area for consultations, measurements, deliveries, and installations.

Scheduling or completion dates may be affected by circumstances including:

Customer-requested changes
Missed or rescheduled appointments
Inaccurate measurements or project information
Limited access to the property
Material or supply delays
Weather conditions
Existing cabinet or structural conditions
Events outside our reasonable control

Any estimated appointment, delivery, or installation date is subject to change.

5. Payments

Applicable payment terms will be provided before work begins.

Depending on the project, Shelf Theory, Inc. may require:

A deposit
A progress payment
Payment for materials
Full payment before or after installation

Failure to make a required payment may result in the postponement or suspension of manufacturing, delivery, installation, or other services.

Customers are responsible for reviewing invoices, proposals, and payment terms before approving a project.

6. Project Changes, Rescheduling, and Cancellations

Requests to change, reschedule, or cancel an appointment or project should be made as early as possible.

Changes to the original project scope may affect:

Pricing
Material requirements
Production schedules
Installation dates
Completion timelines

Materials or products that have already been ordered, manufactured, customized, or prepared for installation may be subject to additional charges or may not be refundable.

Any applicable cancellation, rescheduling, or change fees will be communicated based on the circumstances of the project.

7. Customer Responsibilities

Before a consultation or installation, customers are responsible for:

Providing complete and accurate project information
Disclosing known cabinet, plumbing, electrical, structural, moisture, pest, or access issues
Clearing personal belongings from the work area
Providing safe access to the installation area
Securing pets and supervising children near the work area
Confirming that they have authority to approve work at the property
Reviewing and approving measurements, designs, materials, and project details when requested

Shelf Theory, Inc. is not responsible for delays or additional costs caused by undisclosed conditions, inaccurate information, restricted access, or customer-requested changes.

8. Existing Conditions

Custom shelving and installation results may be affected by the condition, construction, alignment, or dimensions of existing cabinetry.

Shelf Theory, Inc. will make reasonable efforts to identify visible concerns before installation. However, some conditions may not become apparent until measurements are taken, materials are removed, or installation begins.

If an unexpected condition is discovered, we may pause the work and discuss any required changes, additional charges, or alternative solutions with the customer.

9. Electronic Communications

When you contact us through our website, email, telephone, or text message, you agree that we may respond using the contact information you provide.

Electronic communications may include:

Responses to inquiries
Quote and consultation information
Appointment confirmations
Scheduling updates
Service-related notices
Follow-up communications
Other communications you have consented to receive

Providing a phone number does not automatically authorize marketing text messages unless the required consent has been obtained.

SMS Terms and Conditions

10. SMS Consent and Phone Number Privacy

When you provide consent to receive SMS messages from Shelf Theory, Inc., we may use the phone number you provide to send the communications described below.

Mobile opt-in information, SMS consent records, and phone numbers collected for SMS communication purposes will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that help us operate our messaging services, but only as necessary to provide those services on our behalf.

11. Types of SMS Communications

Customers who consent to receive text messages from Shelf Theory, Inc. may receive messages related to:

Appointment confirmations and reminders
Consultation reminders
Scheduling or rescheduling updates
Project-related follow-up messages
Responses to customer inquiries
Service-related communications

Example message:

“Hello, this is Shelf Theory reminding you of your upcoming consultation at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messages at any time.”

12. Message Frequency

Message frequency may vary depending on your appointments, project status, and communications with Shelf Theory, Inc.

You may receive approximately one to two SMS messages per week related to appointment reminders, scheduling, and follow-up communications. Some customers may receive fewer messages, while additional messages may be necessary when coordinating an active project or responding to an inquiry.

13. Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier and mobile service plan.

Rates may vary based on your carrier, plan, location, and whether messages are sent or received domestically or internationally.

Shelf Theory, Inc. is not responsible for charges imposed by your wireless carrier.

14. How to Opt In

You may opt in to receive SMS messages from Shelf Theory, Inc. through methods including:

Providing verbal consent during a telephone or in-person conversation
Checking an optional SMS consent box on a Shelf Theory form, when available
Completing another consent process clearly presented by Shelf Theory, Inc.

Where an optional SMS consent checkbox is provided, you may leave it unchecked if you do not wish to receive SMS messages.

15. How to Opt Out

You may opt out of SMS messages at any time by replying STOP to a message from Shelf Theory, Inc.

After submitting an opt-out request, you may receive a final confirmation message. No additional SMS messages will be sent unless you provide consent again or initiate a new conversation that requires a response.

You may also contact Shelf Theory, Inc. directly and request removal from our SMS messaging list.

16. SMS Help and Support

For assistance with SMS communications, reply HELP to any message from Shelf Theory, Inc.

You may also contact us directly or visit the Shelf Theory website for assistance.

17. Standard SMS Disclosures

By consenting to receive SMS messages from Shelf Theory, Inc., you acknowledge that:

Message and data rates may apply
Message frequency may vary
You may opt out at any time by texting STOP
You may request assistance by texting HELP
Mobile opt-in information and phone numbers will not be shared with third parties or affiliates for their marketing purposes
Our handling of personal information is also governed by our Privacy Policy

Wireless carriers are not responsible for delayed or undelivered messages.

18. Intellectual Property

All content available through the Shelf Theory website, including text, graphics, photographs, videos, logos, designs, service descriptions, and other materials, is owned by or licensed to Shelf Theory, Inc.

You may not reproduce, modify, distribute, publish, sell, display, or commercially use our content without prior written permission.

19. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Shelf Theory, Inc. does not control and is not responsible for the content, availability, security, policies, products, or practices of third-party websites or services.

Accessing a third-party website is done at your own discretion and is subject to that third party’s terms and policies.

20. Website Disclaimer

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website content will always be complete, accurate, uninterrupted, secure, or free from errors.

Website content is provided for general informational purposes and should not be treated as a final project quote, design specification, installation commitment, or guarantee.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Shelf Theory, Inc. will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

Your use of or inability to use our website
Reliance on website content
Delays outside our reasonable control
Third-party websites or services
Project conditions that were not reasonably visible or disclosed
Unauthorized access to electronic communications despite reasonable safeguards

To the fullest extent permitted by law, Shelf Theory, Inc.’s total liability for a service-related claim will not exceed the amount paid for the specific product or service giving rise to the claim.

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded or limited.

22. Indemnification

You agree to indemnify and hold harmless Shelf Theory, Inc., its employees, contractors, representatives, and service providers from claims, losses, liabilities, damages, or expenses resulting from:

Your violation of these Terms and Conditions
Your misuse of the website
False or unauthorized information submitted by you
Your violation of another person’s rights
Your failure to disclose relevant project or property conditions

23. Changes to These Terms

Shelf Theory, Inc. may update these Terms and Conditions periodically.

Any revised Terms and Conditions will be posted on this page with an updated effective date. Changes will apply after they are published unless otherwise required by law.

Your continued use of our website or services after updated terms are published constitutes acceptance of the revised terms.

24. Severability

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to remain in effect.

25. Contact Us

For questions regarding these Terms and Conditions, SMS communications, appointments, or Shelf Theory services, please contact:

Shelf Theory, Inc.
3440 W. Lewis Avenue, Suite G
Phoenix, Arizona 85009

Phone: (602) 799-9626
Email: info@shelftheory.com
Website: ShelfTheory.com